Should you have a dental emergency outside the normal practice hours, please telephone 0845 271 2040 which will put you in contact with the Surrey Dental Helpline.

During practice hours, we endeavour to see any patient who has a dental emergency. It should be noted that it is best to call early in the morning to book an emergency slot.

Private Patients:
If you are not able to keep your appointment please give us at least 24 hours notice. If an appointment is not kept or less than 24 hours notice is given for a cancellation a charge may be made.

NHS Patients:
If a patient cancels an appointment at short notice or fails to attend on more than one occasion, they risk being refused further care under the NHS at the practice.

We can arrange wheelchair access into the ground floor treatment room. Please inform us of any specific requirements at the time of booking an appointment.

We aim to make your experience at our practice as pleasurable as possible. If you have any comments or suggestions regarding any of our services you can let us know by letter, e-mail, telephone or in person. We also have a dedicated ‘suggestions’ box in our reception.

Should you have a complaint please contact us by letter, e-mail, telephone or in person and we will endeavour to quickly resolve any problems and talk you through our 'complaints procedure.'

Patient confidentiality at our practice is taken seriously and all information about our patients is treated with the strictest confidence. Only selected members of staff have access to patient information and we have a strict confidentiality policy.